We're here to assist you with any questions or inquiries you may have. Whether you're interested in learning more about our artworks, need clarification on our policies, or want to discuss a potential commission, our dedicated team is ready to help.

Please reach out to us at Art@HenleStudio.com for:

• Website navigation assistance

• Artwork inquiries and availability

• Commission requests

• Policy clarifications

• Shipping and handling questions

We typically respond to all inquiries within 24-48 business hours. For urgent matters, please indicate this in your email subject line.

At Henle Studio, we offer flexible shipping options to ensure your artwork reaches you safely and conveniently.

Shipping Options

We provide several shipping methods to accommodate your preferences:

• USPS Ground - Economical option for non-urgent deliveries

• USPS Priority Mail - Faster delivery within 2-3 business days

• USPS Second Day Mail - Guaranteed delivery within 2 business days

• FedEx - Various expedited shipping options available

• UPS - Additional carrier option for domestic and international shipping

Small Item Shipping: For very small items, we offer a ClicknShip option at approximately $3.

Shipping Costs

Shipping costs are calculated based on:

• Delivery location

• Package dimensions and weight

• Selected shipping method

• Insurance value

Final shipping costs will be calculated at checkout where you can select your preferred shipping method.

Note: All artwork is carefully packaged to ensure safe delivery. We use professional-grade materials to protect your purchase during transit.

At Henle Studio, we want you to be completely satisfied with your art acquisition. We understand that purchasing fine art is both a personal and significant investment.

Our Commitment to You

• Examine your artwork in your space for up to 14 days

• If you're not entirely satisfied, contact us within this period to initiate a return

• Artwork must be returned in its original condition and packaging

Return Process

• Contact our collector services team to arrange the return

• We'll provide detailed instructions and assist with shipping arrangements

• Once we receive and inspect the artwork, we'll process your refund within 5 business days

Special Commissions

Custom commissioned pieces are created specifically for you. While they cannot be returned, we'll work closely with you throughout the creative process to ensure your complete satisfaction.

For any questions about our return policy, please contact our collector services team. We're here to ensure your art collecting experience exceeds your expectations.

Art Prints

Due to their nature, art prints are non-returnable unless received damaged. Please inspect your print upon delivery and notify us within 48 hours of receipt if you discover any damage during shipping. We'll promptly arrange a replacement or refund.

Return Shipping

Please note that return shipping costs are the responsibility of the buyer. We recommend using a tracked shipping service and ensuring proper packaging to protect the artwork during transit.

At Henle Studio, we pride ourselves on using only the highest quality materials in our artwork:

Contemporary Primitive Series

• Hand-made Unison pastels known for their buttery softness and superior pigment quality

• Traditional bark paper crafted by the Otomi Tribe, made from inner bark of Fig and Mulberry trees - the oldest paper type in the Western Hemisphere

Watercolor Paintings

• Professional-grade Winsor & Newton watercolor pigments

• Dan Smith Iridescent line for special effects

• 300lb Arches archival 100% cotton rag paper

Fine Art Prints

• Premium quality fine art papers including

• Hahnemuhle

• Canon Pro Matte Fine Art Paper

Our commitment to using premium materials ensures the longevity and quality of each artwork we create.

Henle Studio is located on the gorgeous coastline of Northern Oregon, near the historic town of Astoria.